According to the Consumer Protection Regulations (Distance Selling), here are our Conditions of Use.
Orders are placed directly through the website https://www.marlette.fr/ or by mail by downloading the order form on the website.
2. MINIMUM ORDER AMOUNT
Orders, to save money for postage, can only be done under the conditions laid down in Article 3.
Orders should follow the suggested packaging: a minimum of 6 sachets (purchase of either 6 or 12 sachets).
4. PAYMENT CURRENCY & VAT
Prices are in euros only. An invoice showing the VAT will be issued by request when ordering.
Terms of payment
We accept payment by check in Euros. In this case, your order will be shipped upon receipt and cashing of the check filled out to: MARLETTE and mailed to: MARLETTE / 338 Rue Saint Exupéry – 17580 Le Bois Plage en Ré – France.
For Metropolitan France and the zones A and B, the shipment will be insured by Colissimo (the post). For the DOM / TOM and zones C and D, the shipment is automatically insured by Colissimo International (signature upon delivery).
No delivery error may be invoked after signing a delivery receipt from the postal services
However, it is possible for DOM/TOM customers as well as those in zones C and D to chose a slower shipment option without requiring a signature. In this case, the company MARLETTE will not be liable for misdelivery. The shipping receipt from the Post will guarantee the delivery of the dispatched goods to the right recipient.
Shipping receipt and cashing of the check for the goods, plus shipping costs.
For Metropolitan France, delivery in 4 working days. For Europe and International delivery, 4-8 days depending on the destination. For the DOM/TOM and International with a slower shipment option « economic packaging », 8-20 days depending on the destination. MARLETTE will not be held responsible for delays in delivery due to postal services.
You should refuse a package, should the packaging show a clear sign of shock or leakage. Signing the delivery note means that you accept the package in the current state and the postal services are no longer held responsible.
In case of non compliance with the order (the confirmation email as proof), MARLETTE will exchange non conforming products or refund the costs incurred within the limit of the value of the order. Damages are not required. All claims must be made within 3 days of receiving the package and will not be considered after this period.
If the received product contains a defect, please inform MARLETTE by mail or telephone within 3 days of reception. You must then return the goods by the post, at your expense, within fifteen days of reception. In return the defective product will be exchanged.
By accepting the order, the buyer consents to the use of personal data collected during this order under the customer file of the consumer.
However, they may object in writing or by mail to such use in accordance with Law No. 78-17 of 6 January 1978, where the consumer has at any time the right to access and rectify.
MARLETTE remains at your disposition: email@example.com, by telephone : 05 46 44 67 93 or by the post : MARLETTE / 338 rue Saint Exupéry – 17580 Le Bois Plage en Ré – France.